Tracy has over 13 years of experience working in the behavioral health field. She has worked in several settings, including an inpatient psychiatric hospital, outpatient community-based, and emergency departments. This experience has provided Tracy an opportunity to see the behavioral healthcare system from different vantage points and understand how important crisis residential programs are in the crisis continuum. Tracy oversees the Crisis Residential programs at Integral Care, the local mental health authority in Austin, TX, which includes Extended Observation Unit, Crisis Residential, Crisis Respite, and Outpatient Competency Restoration programs.

​Tracy’s professional interests are in serious mental illness, psychiatric crisis intervention, systemic influence, and innovation. She conducted a poster presentation at the National Council on Behavioral Health in 2016 and was interviewed and published by Mental Health News Weekly on innovative leadership. In 2017, she helped oversee the development and launch of Austin’s first and only non-hospital bed-based residential program that treats people who are involuntarily admitted. In 2020, Tracy supported the work of a local economist who completed an economic evaluation of one of Integral Care’s 16-bed residential programs and then co-authored a paper titled “Economic Evaluation of a Crisis Residential Program” in Psychiatric Services. Tracy is also a Certified Clinical Aromatherapist and Certified Acudetox Specialist. When not working, Tracy enjoys learning new crafts and hobbies and spending time outdoors listening to live music with her son.